Returns & Refund Policy

 

At MADRC, customer satisfaction is important to us, and we stand behind the quality of every product we sell.

Because our products are made specifically for each order, we do not accept returns, exchanges, cancellations, or refunds due to a change of mind, buyer’s remorse, incorrect size selection, ordering mistakes, or other personal preferences. Please review your order carefully before completing your purchase, including product selection, size, shipping address, and payment information.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will review the issue promptly and work to make it right. Depending on the situation, we may provide a replacement, exchange, store credit, or refund.

To help us resolve your request as quickly as possible, please include:

• Your order number
• A description of the issue
• Photos of the item (if applicable)

Contact Information

MADRC

3285 Rombouts Ave #4B
Bronx, NY 10475

Phone: (347) 539-7462

Email: eliezerdominguez718@gmail.com

By placing an order with MADRC, you acknowledge that you have read and agree to this Returns & Refund Policy.